Distress Line: Who We Are

Who We Are:

  • Providing a confidential help-line service available 24 hours a day, 365 days a year to persons experiencing emotional distress
  • Ensuring that all residents of our rapidly changing, culturally diverse city are aware of our services
  • Selecting and training volunteers to carry out the services of Distress Centres
  • Developing new programs as needed
  • Collaborating with and assisting the growth of complementary organizations
  • Providing consultation, education and training to develop a deeper understanding in the community of the issues faced by our service users

Crisis Response

  • Providing immediate access to emotional support from the safety and security of the closest telephone
  • We offer emotional support, crisis intervention, suicide prevention and linkage to emergency help when necessary
  • Active rescue for high-risk callers
  • 60% of our calls are taken after-hours when other services are unavailable, providing backup for many health and social services programs
  • Trained lay volunteer responders with the support of professional staff respond to the wide variety of callers
  • Providing a variety of access routes including chat/text through ONTX, a 175-interpretur service and TTY access