Survivor Support Outputs and Outcomes

Our outputs - compared to previous years


1. Individuals receiving face-to-face support (individualized sessions): 2016 188; 2015 133; 2014 147; 2013 114
2. Individuals attending group support sessions: 2016 85; 2015 52; 2014 59; 2013 42
3. Other supports offered to individuals (for example, individuals gettig phone support but not attending the program, or community members, family members and professionals seeking support, or other phone support offered to participants): 2016 288; 2015 420; 2014 362; 2013 360

Our outputs - comparable to other charities

Distress Centres is not aware of any other charities based in the GTA that are offering a comparable service at this time. Please contact us at 416-595-1716 to learn more about our unique programming.  

Our outputs - timeline

The programs run on an eight-week session basis which are scheduled throughout the year.

Our output - goals

Through varied helping outputs, our goal is to assist 450 members of our community annually through the menu of support options provided by the Survivor Support Program.

Our output - definitions and calculations

The outputs for the Survivor Support Program are defined as the number of individuals supported at an introductory support session; any additional individuals supported in face-to-face meetings; individuals supported in a group setting; and individuals (survivors, community members or professionals) offered resources and support by phone but not necessarily attending a face-to-face bereavement program.

Our outcomes - mentioned (matching comparables listed below)

a. Individuals attending face-to-face support sessions are offered eight meetings with two volunteer grief facilitators (at least one peer)

b. Individuals waiting for support receive a follow-up call after two weeks

c. When a follow-up call is made, all individuals are offered additional resources

d. All individuals attending the program are offered group supports

e. Individual sessions are offered in a timely manner (within one month)

f. Individuals attending sessions are satisfied with the results

g. Individuals happy with program format

h. Individual expectations met by program

i. Individuals felt the program has a lasting impact

Our outcomes - quantified

a.100% in 2016

b. 75% in 2016

c. 100% in 2016

d. 100% in 2016

e. Average waiting period 4,1 weeks in 2016

f. Participant satisfaction:  93%

g. Happy with format:     Yes 93%

h. Expectations met:     Yes 79%    

i. Lasting impact:     Yes 86%
 

In 2016 suicide support participants decreased slightly while homicide support increased by 31%. The amount of service provided reflects both the number of community incidents in any given year and the extent of community outreach to referring agencies.


Further outcomes quantified

Increased number of requests for information.

Increased number of survivor contacts and participants into the program.

86% of clients indicated increased understanding and improved coping. 

93% of clients indicated satisfaction or better with support received. 

More than one-half of participants expressed interest in the volunteer program. 

All referral sources expressed positive feedback and interest in continuing to refer. 


Our outcomes - comparable to other charities

Distress Centres is not aware of any other charities based in the GTA that are offering a comparable service at this time. Please contact us at 416-595-1716 to learn more about our unique programming.  

Our outcome - goals

Our goals are to:

a. Provide satisfactory and timely support to individuals and families living in the aftermath of a suicide or a homicide in a face-to-face, peer-based format.

b. Provide seasonal group support and interim support and resources while program users are waiting.

Our outcomes - definitions and calculations

"Satisfaction" in our survey is defined as happy with format; expectations met; and lasting impact. This was calculated as a percentage of the program users responding to the end-of-program evaluations.

"Timeliness" is defined as the waiting period from the initial meeting to time of match with volunteer team and averaged across all program users for the year.

"Group supports" are defined as the offer of a group to each program user by letter.

Interim support and resources are offered to each participant while they are waiting, starting two weeks into their wait.