- Provide a confidential help-line service available 24 hours a day, 365 days a year to persons experiencing emotional distress
- Ensure that all residents of our rapidly changing, culturally diverse city are aware of our services
- Select and train volunteers to carry out the services of Distress Centres
- Develop new programs as needed
- Collaborate with and assisting the growth of complementary organizations
- Provide consultation, education and training to develop a deeper understanding in the community of the issues faced by our service users
Crisis Response
- Provide immediate access to emotional support from the safety and security of the closest telephone
- Offer emotional support, crisis intervention, suicide prevention and linkage to emergency help when necessary
- Provide active rescue for high-risk callers
- 60% of our calls are taken after-hours when other services are unavailable, providing backup for many health and social services programs
- Train lay volunteer responders with the support of professional staff respond to the wide variety of callers
- Provide a variety of access routes including chat/text through ONTX, a 175-interpretur service and TTY access