FAQ about ONTX Volunteering

FAQ about ONTX Online Crisis Text/Chat Volunteering

 

Q.  What are the volunteer shift hours?

A: ONTX operates 7 days a week, 2pm to 2am and volunteer shifts are within these times.  A typical shift is 4 hours.

 

Q:  What training is involved?

A:  All applicants accepted to ONTX training are required to successfully complete 408 Help Line training plus an additional training specific to ONTX.

 

Q:  What is the commitment?

A:  One year following successful completion of training, minimum one shift per week.

 

Q:  Where is ONTX support provided?

A:  ONTX shifts are completed offsite in a private and confidential space provided by each program volunteers.  You must have access to a secure internet connection and a computer.

 

Q:  What types of situations do volunteers handle by text and chat?

A:  A large proportion of ONTX service users are under the age of 25 and may be experiencing concerns relating to relationships, mental health, substance use, self harm and suicidal thoughts.

 

Q: What makes a good ONTX volunteer?

A:  Comprehensive training and supervision are provided.  You provide an ability to stay calm and focused in busy stressful situations and excellent written communication skills.  The ability to convey warmth and empathy using the written word is essential.