ONTX: Who We Are


Welcome to Ontario’s Online and Text Crisis and Distress Service.  We are currently in the soft-launch phase of this new service and would love to chat or text with you.  We are introducing the service in stages to insure we provide you with the help and support you need at the high level you have come to expect from our telephone services.

Live Chat and Text is a safe, confidential, one-on-one conversation with a highly-trained empathic responder.  Chat and Text services are for everyone, regardless of your age, issues or concerns. If you're not comfortable using the phone, or would prefer to communicate with someone online or by text about your feelings, concerns or problems, please access our ONTX service.  The ONTX service allows you to take your time to process what you want to say, work through how you are feeling, and communicate with privacy in a way that is comfortable for you or where others cannot overhear you. 


Who are you speaking to?

Our responders are available to chat and text regarding all issues related to distress, crisis and suicidal thoughts, prevention and intervention.  We are here to help!  Please remember that high-quality support is a two-way street and there is a code of conduct that we and you will adhere to. You will see it in the terms and conditions section you can agree to before your chat starts.


Is it confidential?

Yes. Our service is confidential and the name you offer can be an alias.  You will notice that we are collecting some data regarding location, how you are feeling and whether we are offering you the help you need.  Why are we doing this?  To improve the quality of the service!  The information you provide is not specific and it helps us if you provide the information in both the pre and post surveys.


This is a soft-launch!

What is a soft-launch? It means that the service is live and active but we are continuing to test it to discover if there are any technical, software or service bugs that we haven’t yet caught.  We want to help you in this new and innovative manner, but this is where you can help us improve.  A lot of background work has been devoted to making this service responsive and easy to use, but we know we aren’t perfect. If there are any technical or service hiccups, please report them to our service centres either by using the chat service, completing the post-chat survey or by calling the helpline telephone #’s.